Canadian Time And Attendance Cloud Computing HR Payroll

ATS Response To COVID-19 And Our FAQ

On behalf of ATS, our hearts are with everyone impacted by the COVID-19 pandemic. Our priority at ATS, is protecting public safety along with the health and wellbeing of our employees and customers, partners and affiliates. The coronavirus (COVID-19) has impacted every aspect of life—how we live, work, and interact. As a partner who’s committed to supporting you in a changing world, we are here to do whatever it takes to see you through these challenging times.

With the rapid development of COVID-19, we’ve made it a top priority to help ensure the health and safety of our employees, customers, affiliates, and communities in which we serve. With the unpredictable and fluid situation around COVID-19, the world is navigating through an uncertain period with few precedents. Our thoughts are with our customers and ATS communities, people affected, and healthcare professionals who are working around the clock to help people in need.

As we have seen, every day brings more information, but at times, more uncertainty. The more change we confront, the more important it is to understand how our people are feeling and adjusting to what may seem like a new normal on a daily basis. While we are all adapting to different work and collaboration models, the newness and the experiences are all unique to each of us depending on our job or industry.

At ATS, we are protecting our employees by allowing them to work remotely, taking all necessary sanitary precautions, and that includes restricting visiting guests. Our services and sales teams, as well as our business partners, are working together to help meet our customers’ business-critical technology needs.

Naturally, the health, safety, and livelihood of ATS extended family and the communities in which we serve will remain top of mind for us. To that end, our focus first and foremost, has been and will continue to be, our workforce and colleagues. And, as a result, we have restricted travel, reimagined customer-facing events as digital experiences, and our colleagues are almost entirely working remotely. All of us want employees to feel safe and productive, but it starts with understanding how they feel and what they need. Our customers are also a part of the ATS family, and we remain focused on standing by them as they navigate an incredibly challenging period.

Our Cloud Operations, Customer Support and ATS Professional Services (APS) are equipped to continue working without interruption. Using the best-of-breed technology tools, we plan to continue business as usual, progressing toward planned milestones to complete implementations. Our workforce is equipped with laptops, VPN access, and the latest video conferencing tools to keep in touch and provide, exceptional service to our customers.

For more information, please see the FAQ below. We are thankful for our employees, customers, and partners, and look forward to emerging as a stronger community.

Will My cloud Services be Impacted?  
We currently do not expect any disruption of our services due to the COVID-19 outbreak. ATS cloud computing services are equipped with a high degree of automation, resiliency, and state-of-the-art self-healing capability.

Should we Expect ATS Implementation Analysts to continue to travel on-site to conduct installs?
In light of COVID-19 ATS have restricted travel, to all customer sites, until such time as its deemed safe to do so. Once we receive clear direction, we will modify our product to adhere to new requirements in the most expeditious and accurate manner possible.  Our personnel are equipped with laptops, VPN access, and conferencing tools to be able to seamlessly work remotely. We remain committed to progressing toward planned milestones and providing you support and services through the use of various online collaboration tools.

Do You Have a Business Continuity Plan?
ATS has a Business Continuity Plan in place. We continuously to assess and appropriately respond to the crisis as it evolves. Of course, everyone’s health and welfare are a priority, as most ATS employees are working from home. We have extensive online collaboration capabilities to help ensure business continuity and we are working tirelessly to help everyone stay safe while at the same time continuing to serve you.

Will ATS Continue to Provide Updates on the Impacts of COVID-19?
We will continue to keep everyone informed with any updates related to our policies and operations as things change.
ATS business hours will not change and we are available Monday through Friday from 8:30am to 5:00pm EST and 7:00 pm Pacific. We remain committed to providing every customer with the highest level of support.

Do you Anticipate any Disruption to Support levels at this time?
At this time, we do not expect any disruption to support due to the COVID-19 virus. ATS is committed to bringing you the most up-to-date information as it becomes available. Be sure to follow our online resources on our blog and press release pages for the latest insights. 

About ATS
ATS offers a broad portfolio of time and attendance solutions that streamlines the collection, calculation, and reporting of employee hours for workforce management and eliminates the manual tasks of payroll preparation, increasing efficiency and reducing errors in corporate payroll departments.

Thousands of organizations across North, Central and South America and Europe- including more than half of the Fortune 500 – use ATS TimeWork OnDemand, Workforce Planning, Employee Scheduling HR and payroll solutions to manage their workforce.

In addition, ATS provides modular analytic solutions that includes; workforce planning, benefits management, employee self-service, business intelligence, human resources, payroll, and advanced analytics based on a robust cloud computing platform for information and data needs. It also offers design, rapid deployment, support services, software updates, and enhancements; and consulting and training services.

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