The reasons why some companies get a lower adoption rates with the users of their time and attendance solution versus other companies, has to do, with a several things including; internal planning, and providing users with a forum for effective feed-back. There are of course, a myriad of other reasons including, corporate cultural shift which are more difficult for a vendor to effect. Based on our experience, we have seen user adoption rates increase exponentially when management informs users of the intent of the time and attendance system and, ahead of deployment and ensures that users understand the rationale for the solution.
Based on our expertise, here are 5 tips to that you can use to increase system user adoption:
Implementation and training: Training is critical for user adoption. By and large, human beings do not like change. If you are going to introduce a new system, ensure they are properly trained on how to use it. Management should play a lead role by asking the employees what challenges (if any) they are having with punching in or out at the time clock. Your employees will appreciate it that you are taking the time with them during this transition. For the first 2-3 months remind all departmental managers and supervisors alike about the importance of business process flows and how it is going to affect their area. Unfortunately, that’s one of the more critical areas where the training can often fall short, which in turn leads to lack of interest on the users part.
Ease of use: Make sure the system is easy to use. There is no perfect software-there has never been one nor will there ever be. During the rollout figure out what issues there are and resolve them before everyone is actively using the software. Experience has shown that some employees will use the tiny of kinks as an excuse not to use the new solution. This is especially true for companies who have never deployed an automated time and attendance solution in their organization.
Keep the lines of communication open before deployment date: hold a face to face meeting with your employees informing them in advance of the intent of the system. There is nothing worse than deploying a system without informing employees and allowing the gossip mill to flourish. For example, you might post a memorandum in the cafeteria or employee gathering place, stating the intent of the system, how it’s going to function and finish off by asking employees to approach their respective supervisors if they have questions. Most people don’t like change, so take the time to show users that the effort to change is going to be worthwhile. Once employees understand the benefits that the system is going to provide, they will embrace the change more readily.
Support from senior management is paramount: When users know that the leaders of the organization is onboard with the system they are more likely to use it. If the management team is negative towards the system, user adoption rates will drop.
Support main users and employees during the transition: You will need to do a certain amount of hand-holding for the first few months of the system being in place. Because you are introducing change, you want to make it as seamless as possible. And, to achieve that objective the more hand-holding you do, the better the outcome. User adoption is contingent upon not only providing support as the system goes live, but during the times when users are getting accustomed to the system.
If you take the time to plan and inform your team of what’s coming, you will increase your chances of user adoption with your time and attendance solution.
To learn more, go to our website. You can also download brochures and see a live demo.
