Best-in-Class Workforce Management Software from Industry Experts
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A common phrase used by some of today’s sports teams is, “trust the process”. That’s another way of saying that the team has a plan and if everyone embraces (including management) the plan it is, likely to succeed. Of course, plans do go awry sometimes so sports teams should always expect the unexpected. It’s no different with software implementation in business.

In the world of workforce management software, the central feature is that of a shared database that supports multiple functions used by different business units. In practice, this means that employees in different departments or locations, such as; distribution, engineering, HR, payroll and finance can rely on the same information for their business process needs.

Implementation stages
The process that encompasses workforce management software implementation can be simple or complex, based on factors like size of the company, the project’s complexity and expectations.

Workforce management software implementation that takes advantage of the cloud, can skip some of the traditional steps that an on-premises deployment involves. ATS manages the infrastructure, allowing organizations to focus on data migration, process changes and employee training. The added steps of hosting the application is handled by ATS.

Project Team
The project team is responsible for the overall health of the implementation project, overseeing day-to-day initiatives and timelines. And, depending on the size of the company, the project team will look different.

Complex implementations for larger enterprise will likely have a steering committee. The committee might consist of the senior executives and departmental managers, who will establish the strategy, goals and priorities that justify the investment.

The budget
The success or failure of a workforce management software implementation project can sometimes, hinge on a realistic budget. And, one of the reasons that a company might go over budget is the expansion and scope of the project.

Implementation Costs
Initial costs are typically much lower for cloud computing solutions like ATSTimeWorkOnDemand, because you only need to focus on the software requirements and connectivity to the system. And, that’s because ATS hosts and maintains the application, thus minimizing demands on time and IT resources.

Application Design
If your company is migrating to a cloud application from on-premise solution the new solution will need to connect with other platforms, like HR, talent management, CRM or payroll. The ATS programming team will need design and develop the APIs before any data integration is established.

Migration
Data migration is crucial to a successful implementation, but transferring data from one system to another can be cumbersome and present unanticipated roadblocks. The ATS project team can make this process more efficient by coordinating with a company’s project manager to ensure a smooth data and mapping analysis is performed.

Training
It’s important to unlock the benefits of your workforce management solution. In order to do so, you need to ensure your employees, understand how to leverage the new system. ATS training is comprehensive and is available to employees through a combination of online learning opportunities.

Testing
ATS software engineers and other users from your company’s project team test connections and validate data integrity, fine-tuning adjustments so the software solution runs as you would expect, before the final data transfer and go-live date.

And…We’re Off
By now, most of the glitches (if any) have been dealt with, the system has been configured according to specifications, data has been transferred and onboarding activities have occurred, and testing is complete.

Support
Post-implementation support is the final step in the project. Sometimes everything does not go as planned, you can rely on ATS team of industry experts to help you navigate through implementation wrinkles.

No matter the type of organization, implementing a workforce management solution is a critical project that demands careful planning and commitment from the entire organization.

To learn about ATS workforce management software in the cloud, go to our website. To reach an account representative, call: 866.294.2467

Human Capital Management or (HCM) has become the new buzzword for an all-encompassing solution that does it all: time and attendance, customer relationship management (CRM), payroll, HR and talent management or recruiting software.  So, if you are looking to implement a solution that’s modular and flexible, look no further than ATSTimeWorkOnDemand HCM. This best-of-breed application is a fully integrated HCM platform that has everything you need to manage your workforce – all in one system, and yes it will allow you to streamline payroll costs. And who does not want to streamline costs?

Here are 3 benefits to using ATSTimeWorkOnDemand HCM that will knock your socks off:

Seamless Workflow: Create one employee record, once, and it flows through our unified suite. This solution is in the cloud and gives you access 24/7 365. While in the cloud, you can move to shift differential pay…to employee self-service…to payroll…time and attendance…benefits accrual and more. The solution is capable of handling complete collective bargaining agreement, while at the same time adhering to provincial, state and federal labour laws across Canada and the U.S.

Easy-To-Access HR Modules

ATSTimeWorkOnDemand HCM comes complete with a bevy of analytic reporting. This fully integrated solution will ease the burden on your finance, payroll and HR staff so they can get back to focusing on your core business. Our human capital management (HCM) suite, will help you work your way with embedded analytics, that provide real-time visibility— for actionable insights when it matters most.

The Best Employee Time Tracking: ATSTimeWorkOnDemand is a robust and powerful time tracking solution that checks all the boxes. ATSTimeWorkOnDemand is designed for the modern workforce — with a powerful technology infrastructure, seamlessly integrated with foundational applications, and extensible with open APIs — to easily adapt as your business evolves.

Now, would you like to see it in action? Of course would, so here’s how you can make this happen, download a demo or go to our website to see a range of our data collectors or call us at 866.294.2467.

The impact of COVID-19 has been felt by companies, of all sizes around the world. Today, many of these companies have pivoted to remote work, while we, all wait to see what will happen with the pandemic as time goes on. If your company, was using a physical time clock before COVID-19 where employees punched in/out at the start and end of their shift, and your workforce is now remote, don’t be disheartened. ATS has a range of solutions, that include; employee self-service, online timesheets and contactless time clocks that are designed for the remote workforce.

Here are excerpts from article by Elizabeth Arnold and Chester Hanvey titled Mitigating the Compliance Risks of a Remote Workforce . The excerpts espouse a list of solutions that companies can adopt as some of their employees are now working remotely.

  1. Provide Clear Guidance to Employees: Supervisors play a critical role in guiding and enforcing employee time-management policies. The presence of sound internal policies can play an important role, as well. However, organizational researchers have found that policies alone are often insufficient mechanisms to ensure compliance. Direct involvement by supervisors can help achieve the organization’s compliance goals.
  2. Explore Technological Solutions: A variety of tech options are available to help promote accurate time reporting. For example, you may want to create a mechanism that allows employees to quickly and easily record time spent on compensable activities outside of the work shift. The greater amount of effort required for employees to report time in these situations will likely contribute to employees underreporting time.
    Another approach to maximize accuracy in tracking work time is to implement software that has a “timer function.” Employees can activate and stop the timer as they perform different activities. To increase detail and efficiency, “activity codes” can be created to reflect the activity the employee is performing. Tracking work at this level of detail and frequency can improve the accuracy of information recorded. 
  3. Scheduling Employees: Another strategy for driving compliance in some contexts is to create detailed schedules with specific time segments allocated to different activities, including meal and rest breaks. Schedules can be distributed through a shared calendar program, such as Outlook or Google, and can help to eliminate ambiguity about expectations concerning remote work.
  4. Conduct Audits of Reported Time: Perhaps the best way to ensure that an employee is reporting time accurately is to perform an audit. Organizational researchers have concluded that monitoring of employees and administering visible consequences for noncompliance are often necessary for policies to be effective. Auditing time records provides a mechanism to evaluate compliance directly. It allows you to make corrections to reported time, which not only ensures that you pay employees properly for their work but also minimizes your organization’s legal exposure. 
  5. Driving Compliance Proactively: The rapid increase in the size of a remote workforce creates challenges related to compliance with labor laws. A variety of approaches exist to ensure that all work time is compensated for hourly employees and that the nature of the work is appropriate for exempt employees. The most effective strategy will depend on a number of factors, but you should be mindful and proactive about driving compliance. 

While no one knows with absolute certainty what tomorrow might bring, we do know that change is sure to come. In order to truly pivot to a more digital organization, companies must be ready to adopt agile solutions that can easily shift gears, while adapting to new technology, and take on what’s yet to come.

You can explore ATS range of modern HCM solutions that include: ATSTimeWorkOnDemand, Payroll, HR, Employee Self-Service, Online Timesheets, ERP and analytics to help you drive productivity now and into the future.

To reach an account executive by phone; call 866.294.2467. You can also download a demonstration or a pre-recorded webinar from our website.

During this ever-evolving challenging time, organizations should be prepared for additional leave requests from their employees. Federal, provincial and local governments, are quickly amending or passing laws in response to COVID-19 outbreak, to protect workers who need time off. And, as this pandemic drags on, with no end in sight, organizations can expect, from workers —additional stress, feelings of fear and uncertainty.

If you are using paper and pen to track your employee time-off requests, during this pandemic, there is a better way.

With ATSTimeWorkOnDemand, employees and supervisors can:

Employee Self-Service Portal

  • Employees can request time-off, view hours worked for the week or period.
  • Find out if their request for time-off was granted or denied by their supervisors
  • Key in their start and end time from any computer or mobile device

Supervisor Portal

  • HR, supervisors and operational managers can review time-off requests in real-time and respond accordingly.
  • Supervisors can enter time-off for themselves directly, without an approval process. However, if you want supervisors to submit their time-off, for approval, to the managers they report to, you can simply change their access rights.

Notifications

Supervisors, managers and super-users can push notifications from the dashboard to their mobile device. They can also select their preferred notification from their ATSTimeWorkOnDemand Dashboard.

Vacation and leave management Balances

  • Leave management balance are hours from existing edit time card that have been deducted.
  • Future benefit accruals have notbeen added.
  • Time-off hours in the edit time card that have not been deducted.

Available Benefit Accrual Balance

  • Time-off hours accrued between now and when the time-off occurs have been added. 
  • All future time-off hours that have been deducted. 
  • Any hours from existing time-off dashboard that have been deducted.

ATSTimeWorkOnDemand Payroll Ready

  • With ATSTimeWorkOnDemandHR ESS, you can integrate, automate, and streamline your entire payroll process while providing in-depth reporting options and ensuring accuracy.
  • Integrated payroll engine interface that simplifies your entire payroll process while providing in-depth reporting options.
  • Access and make amendments to compensation and Benefit Accruals

Companies that implement ATSTimeWorkOnDemandHR will be positioned to maximize efficiency and cost savings by —streamlining processes and freeing up the HR department from manually tracking and managing employee requests. The Employee Self-Service features of an ATSTimeWorkOnDemandHR can positively impact employee engagement by actively involving them in their own vacation planning, overtime requests and benefits decisions.

To learn more about ATS you can register for our next webinar Embracing The Future of Artificial Intelligence & Machine Learning. To download a demo of our time and attendance app or reach us by phone call; 866.294.2467.

You can also read:

Time and Attendance to Manage Your Remote Workforce

Here are a few Contactless Punching Options for your Organization

How To Maintain Employee Engagement During COVID-19

With stay-at-home orders reshaping the business landscape, the workforce has become fluid and remote. To manage in this new world of work, you need new strategies. Your employees can use ATS TimeWorkOnDemand HR application on their laptops or mobile devices to sign in for work and avoid congregating in the area where they usually clock in and out.

Here are 3 benefits to ATS Time and Attendance and HR App for the remote workforce:

Attendance Management: Labour costs is one of the largest expenses for a business. ATSTimeWorkOnDemand gives you instant insight into time and attendance across your local, regional and global workforce, helping to ensure you maintain control and drive productivity. Employees can log in/out of their timesheets and use the on-demand dashboards to keep track of all payroll, compensation and benefits data

Manager and Employee Self-Service Portal: Employees can navigate the dashboard to; view hours worked, request time-off, view their scheduled shifts, vacation balance and see their leave requests was approved. Managers gets an instant notification for requests that meet pre-defined standards, and real-time visibility into pay calculations and also see employees who are approaching overtime pay.

HR Management and People Analytics: With ATS HR, you get instant and complete visibility of your remote workforce from a single source of truth. Keep your leaders informed with up-to-the-minute insights and make informed decisions with smarter analytics. You have access to on-demand reports, dashboards and analytics to keep track of all payroll, compensation and benefits data. And, instead of using paper-issued approvals, you can leave the busy work behind and focus on important issues like employee engagement, all through the interactive ATS TimeWorkOnDemand.

So, there you have it. No more trying to figure out what time your employee started working, what project they are working on or using manual time-off requests written on paper. You can do all that in ATSTimeWorkOnDemand HR with a few clicks.

At ATS we know the value of your HR data. Built and hosted by ATS this powerful cloud computing app, offers unparalleled reliability, secure access, privacy and availability 24/7, 365 days a year.

To take a test drive of ATSTimeWorkOnDemand HR go to our website. To reach an account executive, call; 866.294.2467.

As coronavirus pervades every aspect of life, many companies (big and small) are grappling with how to support their employees during this time when there are many unknowns. And in many of these organizations, employees look to their leaders, in particular, HR for guidance as they navigate through the unknown territory of this pandemic.

Nathan Christensen wrote an insightful guide for HR managers on TLNT.com titled

7 Tips for SMBs to Manage Their HR in the Time of COVID-19 

These tips include:

  1. “Communicate honestly and openly with employees. It can be tempting to shelter employees from fears and risks, especially since high stress has been shown to destroy trust and inhibit empathy. But it’s likely your employees are already thinking about the issues keeping you up at night.
  2. Invite employees into the challenge. Surviving during a crisis requires creative and innovative thinking, as well as a willingness on the part of everyone to rise to the occasion. Focus your team on the purpose of your company’s work and the challenges ahead, and invite employees to seek new ways to contribute to the mission of the company, deliver its values, and achieve its strategic objectives. If your employees are invested in your culture, company, and mission, they will respond.
  3. Practice “open-source HR.” One of the unique aspects of the COVID-19 crisis is how broadly it has affected employers. Reach out (virtually) to other business and HR leaders in the community, perhaps through social media groups or by hosting virtual chats.
  4. Pay close attention to the new legislation that is being passed in response to COVID-19. Laws like the Families First Coronavirus Response Act, New York’s paid sick leave for COVID-19, and Colorado’s emergency rules for paid sick leave are important efforts to help employees who have lost pay and work, but they also bring new compliance requirements to employers.
  5. Protect against any semblance of discrimination. During periods of significant change, it’s important to make sure that any actions taken with respect to employees do not discriminate or appear to discriminate based on an employee’s protected class. There are legitimate business reasons for treating groups of employees differently.
  6. Manage your employees holistically.Employees working from home may have additional distractions or disruptions they’re not used to managing during the workday. It’s also possible that employees or their family members are experiencing distressing financial or health-related circumstances. Prioritize the health of not only your employees, but also their support network. If an employee is sick, give them time to get well and forego asking for a doctor’s note (health care professionals are already overwhelmed). Employers shouldn’t lower their standards for employee performance — that can also have a negative impact. But a little flexibility can have a big impact on employee wellbeing, commitment, and contribution.
  7. Understand limitations on privacy. If you need to have a difficult conversation with an employee, such as to notify them of a layoff or furlough, keep in mind that if they are working from home, the conversation may not be a private one. There may be a child, spouse, or roommate in the room with them, which can make it challenging for the employee to process the information and communicate openly.”

Covid-19 pandemic has wreaked havoc on businesses across every industry and, to the global economy as a whole. Organizations in the immediate term, need to ensure that the health and safety of their employees above all else, come first. In the short and long term, covid-19 will change the way businesses operate and compete.

About ATS
ATS offers a broad portfolio of time and attendance solutions that streamlines the collection, calculation, and reporting of employee hours for workforce management and eliminates the manual tasks of payroll preparation, increasing efficiency and reducing errors in corporate payroll departments.

Thousands of organizations across North, Central and South America and Europe- including more than half of the Fortune 500 – use ATS TimeWork OnDemand, Workforce Planning, Employee Scheduling HR and payroll solutions to manage their workforce.

In addition, ATS provides modular analytic solutions that includes; workforce planning, benefits management, employee self-service, business intelligence, human resources, payroll, and advanced analytics based on a robust cloud computing platform for information and data needs. It also offers design, rapid deployment, support services, software updates, and enhancements; and consulting and training services.

To learn more, go to www.https://www.atimesolutions.com

Enhancing the profitability of your organizational challenges gets more difficult every year—thanks in part to aging legacy applications and manual time tracking solutions that can’t keep up with today’s technology. Case in point, disconnected systems can hinder decision-making and lead to wasted resources and high payroll costs.

ATSTimeWorkOnDemand automates time tracking for hourly and salaried workforce and provides senior management with on-the-spot analytic reporting. With ATSTimeWorkOnDemand you can run your entire business in a single system of record, including: Talent Management, Time and Attendance, Payroll, ERP and HR and— receive updates on, production control, supply chain management, and more so you can be more competitive, efficient, and responsive to your customers’ needs.

Here are 5 reasons to deploy ATSTimeWorkOnDemand:

Scalable- Your organization will not have to worry again about database capacity, user license needs, adding another location, or how much storage or computing power you will need as your employee capacity and/or the size of your company increases. ATSTimeWorkOnDemand Cloud Computing application is infinitely scalable — expanding as needed.

Cost-ATSTimeWorkOnDemand lowers your cost of installing, maintaining and supporting your Human Capital Management (HCM) system – year after year. ATSTimeWorkOnDemand significantly cuts the cost of installing, maintaining, supporting and upgrading your system not just in year one, but throughout the lifetime of your relationship with ATS.

Secure-With ATSTimeWorkOnDemand, you get enterprise-class security at a low, predictable cost. You can trust that your data is safe—from ironclad firewalls and automated security sniffers to concrete walls and biometric control systems, ATSTimeWorkOnDemand solution is designed to provide the highest level of security.

State-Of-The-Art Technology-ATSTimeWorkOnDemand is built from the ground up with HR, finance and payroll practitioners in mind, and takes maximum advantage of cloud computing.  ATSTimeWorkOnDemand is designed for a “single instance, multi-tenant” implementation or across multiple sites across Canada, the US, Latin America or Europe. And, while the platform is shared among users and sites, security controls provide each tenant with sole access to its own data, in real-time, as well as full control over user and security administration.

Always-On-ATSTimeWorkOnDemand is available 24/7, 365 days a year— and promises to exceed the service levels and response time. Afterall, today’s businesses, simply cannot afford unscheduled downtime.

Tired of struggling with outdated and disparate software solutions?  Discover the many benefits of ATSTimeWorkOnDemand by downloading a demonstration of the application and you can see how this cloud application delivers a single solution that streamlines payroll costs, improve productivity and efficiently runs your business.

To learn more, you can contact us by phone at 866.294.2467 and/or also register for one of our bi-monthly webinars.

Machine learning is a form of artificial intelligence (AI) that enables a system to learn from data rather than through explicit programming. Artificial intelligence is a broad term that refers to systems or machines that mimic human intelligence. Machine learning and artificial intelligence (AI) are often discussed and used interchangeably, but they don’t mean the same thing. An important distinction is that although all machine learning is AI, not all AI is machine learning.

Today, machine learning is at work all around us. When we bank and shop online, or use social media platforms, the algorithms of machine learning comes into play to make the user experience efficient, seamless and secure. Machine learning and the technology around it are developing rapidly, and thus, we are only beginning to scratch the surface of its broad-based capabilities.

ATS TimeWorkOnDemand HCM suite is robust, intuitive and built with future-forward simplicity of machine learning, allowing your organization to work smarter and work seamlessly in the modern cloud. ATS TimeWorkOnDemand HCM suite experience empowers your employees to perform at their full potential and work inspired, helping them accomplish daily tasks — anything from requesting time-off and benefits enrollment to scheduling and managing time and attendance. ATS TimeWorkOnDemand machine learning capabilities, employs rich analytics to predict what will happen — to help organizations make forward-looking, proactive decisions instead of relying on past data.

Here are 3 ways ATS TimeWorkOnDemand HCM technology suite can help your business thrive:

Work in today’s modern cloud
With ATS TimeWorkOnDemand you can automate the employee life cycle and streamline workforce compliance including collective bargaining agreements (CBA) so your people can focus on strategic initiatives that support business goals.

Streamline payroll and other operational costs
ATS TimeWorkOnDemand HCM suite allows your company to streamline tasks and empower your people to get things done in the fewest steps possible — from any place and on any device 24/7, 365 days a year. ATS TimeWorkOnDemand HCM suite automates, employee self-service, time and attendance, benefit accruals, employee scheduling and integration with enterprise resource planning (ERP), human resources information system (HRIS), payroll and talent management.

Instant data-driven insights
Gather key metrics, visualize insights, and predict workforce trends with HR-based people analytics embedded right into your ATS TimeWorkOnDemand HCM suite experience.

To learn more, about ATS TimeWorkOnDemand HCM suite go to our website and download a demonstration. To reach an account executive, you can request more information by going online or contact us by phone at 866.294.2467.

‘Vacation shaming’ is nothing new. In fact, some company leaders make it a practise of not taking time-off and work long hours as a way of hinting that employees should do the same.

Encouraging workers to take time-off to reset, especially vacation, is a good way to make sure time off is used—and this, will bode well for the company’s bottom line. But frankly, any employer that expects you to work on your vacation or worst, not take vacation, isn’t one worth working for.

‘Vacation Shaming’ employees can have a negative impact on productivity, and also make it hard to retain talent. Paul Michael’s article 7 Reasons You Shouldn’t “Vacation Shame” Your Coworkers sums up why it’s bad to engage in this practice.

We selected find 5 of these ‘Vacation Shaming’ reasons from the article. They include:

1.Vacation is vital for good health: You wouldn’t want to make your coworkers physically ill, but by guilting them out of their vacation time, you could be contributing to some very serious health risks. The Framingham Heart Study, the world’s longest running study of heart disease, has some frightening statistics on vacation and health. The biggest — that men who failed to take a vacation for two years or more were 30 percent more likely to experience a heart attack than peers who took regular time off.

2. Vacation refreshes the mind and body: Research has proved it; when you take a vacation, you are improving your mind and your overall health. And if you work with people who need to be great at their jobs in order to make you and the company thrive, then you should encourage vacation time.

3. Vacation keeps good employees at the company: An unhappy employee is one that is looking for another job. A 2015 Talent Trends survey found that one out of every three employees is actively looking for a new job. That’s almost a third of the people at your company, right now, that wants out.

4. Vacation boosts organizational morale: Who wants to work in a company filled with miserable, exhausted, irritable employees? That’s what you get if you work in an environment that vacation-shames people.

5. Vacation leads to better performance reviews and higher salaries: Put this in the “strange but true” category if you like, but a 2006 study by Ernst & Young found that each additional 10 hours of vacation an employee took led to performance reviews that were 8 percent higher the following year. And, of course, higher performance reviews lead to increased salary bumps, promotions, and greater opportunities within the company.

Bottomline: We live in an always-on era and while it may be hard to unplug, it’s precisely the reason, employers should encourage their employees to take their vacation without making them feeling guilty.

About ATS

ATS offers a broad portfolio of time and attendance solutions that streamlines the collection, calculation, and reporting of employee hours for workforce management and eliminates the manual tasks of payroll preparation, increasing efficiency and reducing errors in corporate payroll departments.

Thousands of organizations across North, Central and South America and Europe- including more than half of the Fortune 500 – use ATS TimeWork OnDemand, Workforce Planning, Employee Scheduling HR and payroll solutions to manage their workforce.

In addition, ATS provides modular analytic solutions that includes; workforce planning, benefits management, employee self-service, business intelligence, human resources, payroll, and advanced analytics based on a robust cloud computing platform for information and data needs. It also offers design, rapid deployment, support services, software updates, and enhancements; and consulting and training services.

To download a demonstration, go to our website. And to a speak to an account representative, call; 866.294.2467.

No two software is created equal. And so, traditional human capital management (HCM) solutions, were not built with the needs of a company, or that of its employees’ in mind. You can transform your organization’s human capital management (HCM) with ATS TimeWorkOnDemand Suite – and deliver experiences that will help your company achieve its business goals.

This new approach to human capital management (HCM) transforms the way companies engage with their workforce – but more importantly, gives you the scalability that you want from an HCM software. Afterall, isn’t this the way it should be?

ATS TimeWorkOnDemand HCM Suite drives real-time, data-rich analytics across every department and includes:

Analytics: ATS Workforce Analytics propels your organization with self-service capabilities to gain insights from data. Different locations and/or departments can access real-time information, including bringing human capital management (HCM) analytics to the forefront to create a high-performance culture.

Budgeting, Forecasting and Workforce Planning: Use data-driven insights in every intuitive dashboard and business process – and improve performance and results – with our ATS Workforce Analytics Budgeting & Forecasting and Workforce Planning tools. 

Talent and Experience Management: With ATS TimeWorkOnDemand Suite, you can deliver solutions for employee engagement, benefits onboarding, performance, compensation and learning.

Finance and HR: Unite the engine of your organization by bringing Finance and HR together. Do a deep dive and learn how up-to-minute financial reporting, payroll costs, workforce analytics, and real-time automated tasks can empower an agile workforce.

Payroll, HR, Talent Management, ERP and CRM: Support an integrated and modern platform, that simplifies complex collective bargaining agreements (CBAs) – that includes Canada, US and other global agreements. The functionality of ATS TimeWorkOnDemand HCM encompasses core Time and Attendance, Benefits Accruals, Workforce Planning, HR, Budgeting & Forecasting, Payroll and Workforce Analytics

Are your ready to transform your HCM experience to one that benefits your organization? Go to our website and register for one of our bi-monthly webinars. You can also download a demo to see this revolutionary application in action and to reach us by phone, call: 866.294.2467.