Many people tend to use the end of the year as a time of reflection. We, at Apex Time Solutions, decided to compile of a list of questions received from businesses over the past 12 months. In some cases, these questions came from companies who were unhappy with their time and attendance vendor. We also received several calls from prospective customers who were using manual time sheets and wanted to understand the benefits of automating the attendance process at their organizations. This list is not exhaustive. It represents a small fraction of the many queries we received during the course of this year.
1. Do you offer support across different provinces and/or states?
Yes. In addition, we also provide support in different time zones. When selecting a vendor, make sure they can not only answer this question but have customers who can attest to this as well. Support made it to the top of the list because this question came up numerous times from prospective customers.
2. I am told fingerprint readers are better than other biometrics, is that true?
Based on our experience that’s false. The data collector (employee time clock) should be recommended based on your company’s needs. There is range of things that should be taken into consideration when deciding on which data terminal will work best for your company.
3. Can we implement payroll, ERP and time and attendance at the same time?
We would not recommend a company implement several modules or different systems at the same time. Each product requires its own project plan and testing. The implementation of business automation software should be given careful consideration and all the facts laid bare prior to deployment.
4. Would you recommend web-based software over an on premises solution?
That depends on a company’s corporate culture and internal resources among other things. Recommendations are made based on a the needs of a company.
5. Can your system interface to our payroll software?
This question is usually followed up by: “Are you sure, your software is compatible with our payroll application?” We have created interfaces to 300 plus payroll HR and ERP systems. Today’s software applications have import utilities that allow for interfacing to third-party programs.
6. How fast can you implement our system?
There are many variables to consider prior to deployment of workforce management software. Once we have a full understanding of your needs, we will be in a better position to give you a timeline.
7. If there is a certain report we want, can you build it?
Absolutely! We have no shortage of expert programmers who can build any report you want. We do, however; recommend that customers first browse through our library of reports as it may already exist within our software.
The ATS Time & Attendance manages absences and accruals, streamlines payroll integration and eliminates time fraud/buddy punching. For more information about workforce management software go to our website.
As the year comes to a close we would like to take this opportunity to wish our customers a Happy New Year!