Best-in-Class Workforce Management Software from Industry Experts
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There are a variety of terms used to describe a support agreement after the purchase of a product or service. At Apex Time Solutions, we provide an SLA (Service Level Agreement). SLA is a term often used to describe the contracted delivery time of the service or performance. It is a contract that describes what the service provider is guarantees to deliver to the customer. Our SLA provides a guideline for services, priorities, responsibilities, guarantees, warranties and specifies the levels of availability, service, performance and operation.

Apex Time Solutions’ integrated implementation support offers reliable response to technical disruptions and maintains system health and integrity. With this offering, you benefit from insights into ATS solutions and expertise to mitigate risk, while tapping the innovations that ATS continually introduces.

We have a variety of time and attendance software plans that include corporate support—from basic to the most advanced, depending on your needs. You can also upgrade a service plan through an ATS account executive.

 It is one thing to boast about how good you are, it’s another to hear it from one of your customers. As the saying goes, “the proof is in the pudding”.  Here is one of our many testimonials:

 “Recently, we ran into problems trying to open the scheduler in our system. Since we are a retail environment, we rely on the scheduling so we can make sure we have the right amount of people when we need them. I received a call at 9:00am from an ATS support representative on Saturday morning a day when ATS offices are usually closed, and in less than an hour, they had the scheduler working for us. I would recommend ATS to any customer looking for a new time management system. Their response time to service is unsurpassed.” E. Erlichman, General Manager-IGA

To learn more about our Service Level Agreements or for a demonstration of our time and attendance software click here.

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