Customers today are so inundated by these buzz words it is not surprising there is so much confusion in the market place. We attended a recent user-conference where one vendor suggested that customers should become familiar with our industry acronyms. Now this is what we call arrogance. It is not the customer’s responsibility to understand different industry terms. Customers are always interested in, finding out how a product can help their business improve productivity and increase sales. Vendors, on the other hand, have to simplify their industry jargon in a way that is easily understood by the general consumer.
So, what are the differences between Cloud Computing Time & Attendance, Web-Based Time and Attendance, Software-as-as-a-Service (SaaS) and Hosted Time and Attendance? It all depends on who you ask. While some vendors will lead you to believe there are vast differences, in our view, they are very similar. It really all depends on how it is deployed or more importantly, who is hosting the software. If you are in search of a time and attendance system and run across these terms, ask your vendor to explain them in a way that you can understand. If it’s too difficult to understand, chances are the system itself might be prove too difficult to work in your organization. Look for a vendor that will take the time to explain industry jargon as it relates to a web-based or hosted time and attendance system.