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By 2025 consumer attitudes towards retail will have dramatically changed. The rapid growth of robotics, cloud and artificial intelligence will permeate the retail and hospitality experience for both consumer and stakeholders. Anticipating consumer trends and deploying innovations that enhance employee and consumer experience and, simplify business operations will be vital to the long-term health and sustainability of retail and hospitality.

ATS Workforce Management for Retail & Hospitality provides these industries with an open, integrated, and best-of-breed application in the cloud, with state-of-art data collectors engineered to empower commerce. With ATS Workforce Management, organizations can streamline payroll costs and increase productivity, such as with a best-of-breed time and attendance, that’s demand-driven scheduling, and absence management software tools. Grocery operations, pharmaceutical, hospitality chains and retailers use ATS Workforce Management solutions to anticipate market changes, simplify businesses operations, and boost their bottom-line.

ATS Workforce Management Solution Helps the Retail and Hospitality Industry Thrive

Solution Benefits Include:

Employee Scheduling- ATS Workforce Scheduling, allows managers to easily leverage workforce data through an intuitive cloud-based interface, thus streamlining the scheduling process of their employees with roles-based self-service tools.

Workforce Analytics and Business Intelligence- ATS Intelligence (BI) analysis covers the macro picture down to the operating, financial and valuation information-and provides in-depth and economic factors that can impact decision-making.

Digital API Platform and Data Integration- ATS data integration tool, enables users to transfer data from one data source (such as text file, API, CSV or other data files) to an output destination. That output destination can be a text file, database, XML document, or another suite application. The key component of ATS Integration Manager is the interface that contains a set of steps, for the data transfer. By utilizing ATS data integration platform, companies can integrate to existing, ERP, Talent Management, HR, Payroll and CRM applications.

Budgeting and Forecasting- ATS Workforce Management for Retail and Hospitality, helps you eliminate costs, time, and errors with proper budgeting and forecasting on both short and long-term projections. The budgeting and forecasting module, allow you to integrate annual and periodic forecasting with weekly workforce management execution.

Next-Generation Data Collection- With ATS Workforce Management for Retail and Hospitality, you automate employee time and attendance processes to reduce payroll costs, comply with collective bargaining agreements and adhered to regulatory compliance. Some of ATS employee data collection include: face recognition time clocks, biometric hand punch, proximity and barcode time clocks and computer-based time clocks. ATS Workforce Management validates the collection of employee data, with up-to-the-minute reporting, to reduce overpayments.

ATS Workforce Management Solution Helps the Retail and Hospitality Industry Thrive

 

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To learn more, register for one of our weekly webinars, or download brochures or a pre-recorded demonstration. And, to speak to a representative, call; 866.294.2468.

 

Does Your Company Still Embrace The Practices Of A Bygone Era?

April 24th, 2018 | Posted by ATS in Absence Management | Benefit Accruals | Career - (Comments Off on Does Your Company Still Embrace The Practices Of A Bygone Era?)

Is it possible that in the 21st century a pregnant woman would have a hard time getting hired? You can bet every dollar you have, that this is a pervasive attitude in some organizations. Is it a bad business decision to refuse to hire pregnant women? Of course it is. The Canadian Human Rights Act reads, in part,

Women in the workplace are valued employees entitled to equality, dignity, respect and accommodation of their needs when they are attempting to become pregnant, while they are pregnant, and as they return to work following a pregnancy-related absence’.

Priyansha Mistry article for HR Digest titled, ‘What can you do when you face pregnancy discrimination? is a useful guide, for pregnant women and has some useful tips if you feel you are or have been discriminated against, because you told the boss, you plan on starting a family.

Does Your Company Still Embrace The Practices Of A Bygone Era?

“As a pregnant employee feeling you have been discriminated, there are procedures to gain justice easily. But let’s first look at your rights and protection under the U.S. federal law referred to as Pregnancy Discrimination Act before outlining the necessary procedures. This should help to identify the exact conduct that has been violated by your employer (or potential employer) and also clarifies your feeling of being discriminated.

 

  • The Pregnancy Discrimination Act (PDA) is against discrimination in all areas of employment such as promotion, hiring, pay, firing, and all employment benefits. Corporate policies that impede women from working because they are pregnant or fertile are also forbidden by PDA.
  • The Pregnancy Discrimination Act (PDA) only applies to workplaces with at least 15 employees. Consider visiting the office of the Department of Labor Women’s Bureau in your locality to know if there’s an agency in your state that can assist you if your office is having less than 15 employees. However, many state laws cover for employees working in companies with as little as 5 workers.
  • Your boss cannot fire you for filing a complaint against him/her, provided you believe that the employer has violated the Pregnancy Discrimination Act.
  • Work leaves received due to maternity or pregnancy is treated exactly as other employees on leave due to disability or sickness, this includes the duration at which a position would be held open.
  • Your promotion cannot be skipped because of your pregnancy.
  • As long as you’re able to discharge the duties of a potential position, your employer cannot decide not to hire you because you are pregnant. Employers do not have the right to ask if you are pregnant or intend to be pregnant and you are not entitled to inform the employer that you are pregnant.
  • Different offices may treat pregnant employees that are not married differently. Some religious organizations with authorization from courts may discriminate employees who violate the institutions’ code of conduct, including premarital sex. Although these employers are required to show that men engaged in premarital sex are treated the same way and not different from the women. However, benefits related to pregnancy are not limited to employees that are married in most organizations.

Bottom line:
You have a variety options at your disposal if you encounter pregnancy discrimination. However, let’s face it, not all companies embrace a 50’s medieval mentality when it comes to dealing with pregnant women and, the ones who do likely have a high turnover rate anyway, because employees can’t stand to work for them in the first place.

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Three Ways To Help Your Employees Deal With Stress At Work

April 10th, 2018 | Posted by ATS in Absence Management | Benefit Accruals | Time and Attendance Blog, Workforce Management Software - (Comments Off on Three Ways To Help Your Employees Deal With Stress At Work)

Employee stress comes in variety of forms and it can create an impact on themselves, their colleagues and your company. As a leader, managing employee stress is also part of your responsibility and to ignoring it shows a lack of regard for the well-being of your workforce. Stress in the workplace can have a negative impact on productivity and will eventually lead to company turnover, absenteeism, employee burnout as well as an increase in medical benefits and insurance claims.

Three Ways To Help Your Employees Deal With Stress At Work

In no particular order, here are three tips on how you can help your employees deal with stress from an article titled ‘Help Your Team Manage, Stress Anxiety, And Burnout’ by  Rich Fernandez for Harvard Business Review

  1. Exercise empathy and compassion:It doesn’t cost anything to be kind, and the benefits for managers are great. Empathy and compassion significantly improve employee performance, engagement, and profitability. A seminal research project at the University of New South Wales, which looked at 5,600 people across 77 organizations, found that “the single greatest influence on profitability and productivity within an organization…is the ability of leaders to spend more time and effort developing and recognizing their people, welcoming feedback, including criticism, and fostering co-operation among staff.” Additionally, the research found that the ability of a leader to be compassionate – “to understand people’s motivators, hopes, and difficulties and to create the right support mechanism to allow people to be as good as they can be” – has the greatest correlation with profitability and productivity. Empathy and compassion are good for people and good for business.
  2. Allow time to disconnect outside of work: According to the Organisation for Economic Cooperation and Development, workers around the world spend 34 to 48 hours at work each week on average, and many engage in work or related activities after business hours. McKinsey Quarterly suggests that “always-on, multitasking work environments are killing productivity, dampening creativity, and making us unhappy.” And one of the most significant findings in employee pulse surveys that I’ve seen in companies large and small is that employees have an exceptionally hard time disconnecting from work.

3.Model and encourage well-being practices:  Worker stress levels are rising, with over half of the global workforce (53%) reporting that they are closer to burnout than they were just five years ago, according to a Regus Group survey of over 22,000 business people across 100 countries. And while stress can be contagious, the converse is also true: when any member of a team experiences well-being, the effect seems to spread across the entire team. According to a recent Gallup research report that surveyed 105 teams over six three-month periods, individual team members who reported experiencing well-being were 20% more likely to have other team members who also reported thriving six months later. Takeaway: understand and prioritize activities that promote well-being for yourself and your team. They could include such things as offering personal development tools, like mindfulness and resilience training; explicitly encouraging people to take time for exercise or other renewal activities, such as walking meetings; or building buffer time into deliverables calendars so that people can work flexibly and at a manageable pace.

Bottom Line:

Every job, regardless of the industry has a certain level of stress that every employee will encounter and while it’s up employees how they deal with the stress, it’s also up to you and will say a lot about your leadership.  The days of saying ‘leave your personal problems at home’ are gone. Always make time for your employees, especially when they approach you with problems, regardless if the issue is work related or a personal one.

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Are There Actual Dos And Don’ts When Giving Gifts At Work During The Holiday?

December 13th, 2017 | Posted by ATS in Absence Management | Leave Management | Time and Attendance Blog, Workforce Management Software - (Comments Off on Are There Actual Dos And Don’ts When Giving Gifts At Work During The Holiday?)

Yes, there really are Christmas holiday gifts that you can give and ones you should definitely avoid giving to your colleagues. There is nothing worse than giving a gift to a colleague at work, only to be met, with complete silence or a bewildered look on their face.

Are There Actual Dos And Don’ts When Giving Gifts At Work During The Holiday?

Here is a list of Dos and Don’ts extrapolated from an article titled Holiday Office Gift Giving Do’s and Don’ts: A Guide for Workers to Surviving the Season by Dr. Randall S. Hansen, founder of Quintessential Careers. And, if you are participating in your company’s annual Secret Santa gift giving these tips will help get you on the right track.

Some of the Don’ts include:
“Don’t assume the people in your office share your tastes.
Don’t feel pressure to run out and buy a gift for the boss if he or she gives you one. But do send a thank-you note acknowledging the gift and expressing your gratitude.
Don’t assume the people in your office share your tastes”.

And some Do’s:
“Do spend time and effort to choose thoughtful gifts for each on your office list. And it’s best to stick to people’s hobbies or favorite activities when thinking of gifts. Another safe category would be a gift for the office, such as a gadget, paperweight, calendar, picture frame, pen and pencil set, etc. A last resort would be a gift card to a favorite retailer.

Do examine the company’s corporate culture for the types of gifts that might be acceptable. A gift for a co-worker at Google may not be the same thing you get for a co-worker at IBM. Rule of thumb: the more relaxed the corporate culture, the wider latitude you have in gift choices.

Do stay within your (and the office) budget for the gifts, and don’t go overboard on the gifts, especially for the boss”.

Unless you are working for a new start-up chances are you probably don’t know everyone in your company; especially those who are in different departments. Even at work, purchasing a gift is a personal gesture.  For example, don’t feel obligated to buy the female sales rep whose name you barely know a holiday gift.

Most of this information is just common sense. If you happen to be a new employee ask your colleagues who have been at the company longer than you have. They will likely steer you in the right direction.

Happy Holidays!

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Here Are Some Of The Reasons Why ATS Employee Self-Service Can Boost Productivity

August 3rd, 2017 | Posted by ATS in Absence Management | ATS TimeWork OnDemand | Benefit Accruals | Employee Self Service | Payroll | Time and Attendance Canada | Time and Attendance Toronto - (Comments Off on Here Are Some Of The Reasons Why ATS Employee Self-Service Can Boost Productivity)

Proposed hikes to the minimum wage in several jurisdictions, tight margins and increased global competition across all business sectors are just a few reasons why, many of today’s companies are trying to find ways to streamline payroll costs. And, many of these companies — have also discovered that by adopting employee self-service applications they can reduce human resources paperwork— thus, allowing them to focus on more strategic objectives.

Here Are Some Of The Reasons Why ATS Employee Self-Service Can Boost Productivity

ATS TimeWork OnDemand Employee Self-Service automates administrative human resource management processes. The application, when combined with ATS Benefit Accruals, provides your HR team with easy access to the information they need — all in a single employee record — to reduce errors and consistently enforce policies. Improve HR productivity, engage employees, control costs, and reduce compliance risk with automation that reduces tedious tasks and lets employees focus on what they do best.

ATS TimeWork OnDemand Employee Self-Service will help your company:

Boost Productivity
ATS Employee Self-service, integrated into the ATS TimeWork OnDemand solution, and provides seamless mobile access to both benefits and pay information. It’s a wonderful way to connect employees to managers — and connect managers to employees. Employees can update profiles and benefits, review shifts and overtime data, and request time-off. This means your HR and payroll team recovers valuable time to focus on larger goals.

Automate with Consistency and Adhere to Workforce Compliance
ATS TimeWork OnDemand robust data engine can be configured to comply with various legislative requirements, including the Canadian Family Medical Leave and Affordable Care Act. Automation of rules, policies, and regulations are applied consistently across the board, simplifying complex processes and helping you manage compliance with Employment Standards Act (ESA), FMLA and other employment acts across North America.

Streamline Data for HR and Payroll Practitioners
Recruiting, hiring and managing talent is a complex, but with ATS TimeWork OnDemand Employee Self-Service it should not be. If, however, your company is tracking employee time-off requests and hours worked on paper — you are likely giving yourself an unnecessary headache. ATS Employee Self-Service reduces errors consistently enforce policies, and helps you build the type of workforce you envision.

To learn about ATS Employee Self-Service, Benefit Accruals or Time and Attendance, go to our website. You can also download a demonstration,  and to reach us by phone call, 866.294.2467.

 

Does Your Company Offer Fridays Off?

July 26th, 2017 | Posted by ATS in Absence Management | Benefit Accruals | Time and Attendance Blog, Workforce Management Software - (Comments Off on Does Your Company Offer Fridays Off?)

The concept of a four day work week, employees being allowed to leave early on Friday or get have it off isn’t new. If fact, it has been the norm in the health and medical field and other industries for years. According to the Society for Human Resource Management this perk is offered as an option to some employees 43% of companies, yet only 10% of those companies make it available to all or most of their employees. Lately, companies have been using it to attract and retain top talent. And why is that? Many of today’s workforce especially millennial are not interested in jobs that require one to work 60 hours a week, and instead, value time-off from work to spend with friends and family.

Does Your Company Offer Fridays Off?

A recent study by CEB, now Gartner says that Organizations Are Offering Flexible Schedules, Reduced Hours to Retain Employees Who Are Feeling More Confident About the Labor Market.

In its press release on the study, it revealed the following:

“Summer Fridays” are days that organizations offer employees the flexibility to leave early or take the entire day off. Organizations that offer this type of perk may have a competitive advantage when trying to retain their top talent.

According to data from the CEB Global Talent Monitor, employee confidence in the business environment and their personal economic prospects increased again in Q1 2017 – the fourth consecutive quarter. In addition to feeling better about the global labor market, employees are increasingly seeking out new jobs in several major economies, including the U.S., China and Germany.

“As the number of employees feeling more confident about their personal job prospects increases, companies must find creative ways to reward and retain their top talent,” said Brian Kropp, HR practice leader at CEB, now Gartner. “Giving employees the gift of time via Summer Fridays is one low-cost way to improve employee engagement, which in turn can increase employee productivity and drive business results.”

For many employees, work-life balance is one of the top factors they consider when choosing to take or leave a job. Even organizations that are unable to offer an official Summer Fridays program can capitalize on the importance of work-life balance and reinforce the value they place on employees by:

  • Allowing staff to work from home more frequently during the summer
  • Enabling employees to shift their hours to either come in early or later
  • Encouraging employees to take PTO without guilt

Before trotting up to your boss with all this data to make your case for either working half day or having Fridays off, make sure you understand the make up of your organization. If your company does not offer either, your manager might have a compelling case. Ask employees who have been at your organization, longer than you about its history. There is likely a reason why your company does not have it.

Whether it’s working half day on Fridays, telecommuting on that day or having it off altogether, it isn’t limited to the private sector. The Canadian and US Governments in various departments offer some version of the proverbial “Summer Fridays” and in some instances, it’s year round.

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Unlimited vacation policy has been adopted by a few companies but it still remains a rarity in much of the corporate world. The business community, at large, is currently dealing with, among other things, the recent push by some government and labour leaders to hike the minimum wage. Asking some of these companies embrace unlimited vacation policies might not be something they are eager to deal with presently.

Unlimited Vacation: Are Many Companies Eager To Adopt This Policy?

In her recent article titled Unlimited Vacation: Is It About Morale or the Bottom Line for Society for Human Resources Management (SHRM) Dana Wilkie writes:

“Unlimited vacation first became popular at startups in Silicon Valley and then began to seep into other industries—typically those where employees work independently and can set their own hours. Companies that have embraced unlimited vacation include Netflix, Virgin America, The Motley Fool, Achievers, Jellyvision and General Electric, which offers the benefit to senior employees.

Still, unlimited vacation policies remain rare in corporate America; just 1 percent to 2 percent of companies offer the benefit, according to the Society for Human Resource Management’s (SHRM’s) 2016 Employee Benefits report. Evren Esen, SHRM-SCP, SHRM’s director of survey programs, said that statistic hasn’t changed appreciably during the past five years.

Leaders at companies that have adopted unlimited vacation laud the perk. They say there’s no more pressure on workers to plan and save days. Meanwhile, they say, employers are freed from the administrative hassle of tracking time off and the financial burden of paying out unused vacation time.”

The benefits of taking time-off is undisputed and studies including one by Oxford Economics  revealed that employees are more dedicated, productive and healthy when they take time-off. However, for several companies, unlimited vacation sounds more like a fantasy rather than reality, and so, it would be better to check with your HR department and ask about your corporate culture (if you are not sure) as it pertains to a policy like this, before getting excited about the companies that offer it.

ATS Time and Attendance Leave Management automates the administration and tracking of paid and unpaid federal, provincial, state and employer-specific leave policies and can be configured to match the needs of your company, to maintain and highlight vacation balances, reduce manual process errors, and control associated absenteeism costs. By eradicating manual tasks from the traditional leave management/time-off request process, ATS Time and Attendance Leave Management module ensures accurate data and full visibility when tracking and managing employee leave.

To learn about ATS Time and Attendance Leave Management module, go to our website.

Whether you are in retail, hospitality, healthcare or an industry, generating a weekly or bi-schedule with Excel spreadsheets, it can be time consuming. This becomes even more difficult when it comes to tracking employee hours, including overtime. And, while Excel spreadsheets can be useful in some areas of business, using it for the purpose of scheduling employees especially in companies with complex and rotation shifts can be headache for supervisors.

Scheduling With Spreadsheets, Really? Who Does That Anymore?

One of the better investments an organization can make is to deploy an ATS Workforce Scheduling Solution that will help with better workforce planning, and improve overall employee productivity, and satisfaction.

ATS Workforce Scheduling Solution is purpose-built for the managers and supervisors alike, and utilizes employee working patterns and shift preferences —as a best fit, with statutory holidays and absences automatically applied. The manager is immediately notified through an alert, of schedule gaps caused by absences, holidays or workload demand, so that the appropriate action can be taken.

ATS Workforce Scheduling Solution benefits include:

  • Minimize compliance risk with consistent rules and policies
  • Accurately anticipate demand to help reduce under-staffing
  • Employees are allocated to a shift based on preference and seniority
  • Statutory holidays and absences are automatically applied
  • Actual vs. budget schedule report can be generated thus, reducing the possibility of over-staffing
  • Minimize compliance risks, while adhering to local, regional and cross continental rules and policies
  • Accurately anticipate demand based on forecast, to help reduce under-staffing

Now, can your Excel spreadsheet do all that?  Trying to guess the right number of employees you need to cover a shift or the best worker to fill an open one, commonly causes errors and complications. With Workforce Scheduling the guesswork and manual scheduling is taken out of the equation.

To download a copy of ATS Workforce Scheduling Solution or to register for one of our bi-weekly webinars, go to our website. And, to speak to an account executive, call: 866.294.2467.

 

AT ATS, we believe in the power of a time and attendance solution that does not require rocket scientists in order for it to showcase its effectiveness. After all, it was designed as simple and flexible management solution to help businesses streamline their everyday practices and improve overall efficiency.

While HR and payroll practitioners are typically the ones who manage employee time and attendance data, they also know they are also acutely aware that operational managers want a system that is easy to use- that gives them instant access to view employee data.

So, what does a flexible HR ATS time and attendance solution look like?

21st Century Data Capture- Real-time automation and accelerated processes for workforce planning, employee time tracking, forecasting and budgeting and absence management.

Workforce and HR Analytics-Gain a better understanding of your people, enhance strategic workforce planning, and improve performance – with real-time workforce and HR analytics, intuitive dashboards, and award-wining business intelligence from ATS TimeWork OnDemand.

Payroll and HR Functionality-You can simplify your company’s HR administrative policies, with ATS human resource information system (HRIS) module. ATS HR module aids in the tracking of accrual benefits and payroll processes – thereby improving contingent workforce management.

ATS empowers HR managers, – with its powerful cloud-based Workforce Management (WFM) software that gives companies access to their data in real-time. ATS cloud-based workforce management solution supports the needs of single site, multi-generational, and global workforces.

To download a white paper on ATS TimeWork OnDemand, go to our website.

 

Is Work-Life-Balance Doable Or Mere Chatter?

March 9th, 2017 | Posted by ATS in Absence Management | Benefit Accruals | Time and Attendance Blog, Workforce Management Software - (Comments Off on Is Work-Life-Balance Doable Or Mere Chatter?)

Some have argued that work-life-balance is not doable for the average worker, while others have suggested it is a choice and anyone can a life outside of work and point to the attitude some European countries have towards it and, in some cases, laws that have been enacted to help employees.

The dogmatic approach to work which stems from the industrial era is still prevalent in some work environments i.e. driving to work every day for a 9:00am-5:00pm shift while, sitting at a desk, attending useless meetings, and working most evenings and weekends. Today’s workforce especially millennials, are having none of this. But what does a flexible work life look like in 2017?

Is Work-Life-Balance Doable Or Mere Chatter?

An Article in HRM Online titled ‘Men and flexible work: Why is it so difficult?’ written by Laura McGeoch it states in part; “There is also a small but growing number of men who are opting to work part-time or flexibly to better balance work and family. Others want to, but are hampered by workplace culture and social stereotypes. Thirty per cent of men – up from 16 per cent 20 years ago – now work flexibly to help care for children, according to new figures from the Australian Bureau of Statistics. Meanwhile, the number of dads working from home to care for children has doubled from seven to 14 per cent since the mid 1990s.”

The fact that many of in today’s workforce want more flexibility is driven, in part, by a growing shift and attitude towards work. Men today, want jobs that offers; flexible hours, paternal leave, the ability to work from home occasionally and not have to worry about answering a boss e-mail at all hours of the night. These changes in attitudes are also seeing more women as either the one bringing home the bigger salary or the sole breadwinner. In the short, the societal norms of how we approach work, while still pervasive is dealing with a new breed of workers that do not want to be tethered to norms of the last several decades.

So, will anything change? As with everything else it takes human being a long time to accept and/or adopt to change. Perhaps it might take generations for the real change to take place. In the meantime, the tug of war between proponents for and against  work-life-balance will continue.

To learn about more about ATS go to our website.