A successful time and attendance implementation is at the heart of a good customer and vendor relationship yet, the opposite happen sometimes. Why? Because it is possible that one or both parties, ignored the “elephant in the room” which is; go over the business requirements and make sure both understand it and set expectations accordingly. And, when this happens, pointing fingers at each other simply exacerbates the situation.
So, what causes these misunderstandings? There are many and some may include:
The Customer- Perhaps the customer felt that the vendor should understand their time and attendance requirements because said vendor have experience working with other companies in the same industry. It is also possible that the customer might omit some business requirements fearing the solution would cost more that their budget will allow.
The Vendor- Eager to make the sale and acquire a customer, the vendor might have their blinders on and, instead of asking the right questions to understand the business fundamentals-chooses to engage the customer knowing there could be roadblocks ahead.
The End-Result-Sooner or later, whether it’s prior to or during the implementation phase the actual requirements that we left out during prior discussions by one or both parties will rear its ugly head. How it’s handled, once revealed, will determine the success or lack thereof of your time and attendance implementation. It is also possible that some of the requirements were missed during lengthy phone conversations and/or e-mails. As long as both parties agree to work to resolve it, a possible sticky situation can turn into a positive for both the vendor and customer and could potentially lead to long and rewarding relationship.
AT ATS we use a time-tested and unique methodology to uncover true business requirements. And if we find out that there are areas that are pertinent to an organization, that were not discussed, during the software demonstration -which could jeopardize a successful deployment, we will discuss those with you. The ATS implementation team will also work with you, on your journey, from the planning and design stages to implementation to managing your time and attendance system going forward.